Our Terms of Use
Effective Date: March 1, 2026
Welcome to Match n Fizz! These Terms of Use (“Terms”) govern your access to and use of the Match n Fizz website, platform, and services (collectively, the “Platform”) operated by Match n Fizz LLC, a Florida limited liability company (“Company,” “We,” “Us,” or “Our”). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
These Terms are organized as follows:
• Part I: Universal Terms – Apply to all users of the Platform
• Part II: Additional Terms for Firms – Apply only to law firms and businesses seeking to hire VAs with Match n Fizz
• Part III: Additional Terms for Virtual Assistants – Apply only to VAs seeking placement through the Platform
PART I: UNIVERSAL TERMS
The following terms apply to all users of the Platform, including Firms, Virtual Assistants, and general visitors.
1. Acceptance of Terms
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and expressly agree to be bound by these Terms and our Privacy Policy (available at https://www.matchnfizz.com/privacypolicy) which is incorporated herein by reference. Your continued use of the Platform constitutes ongoing acceptance of these Terms, as they may be modified from time to time.
If you are using the Platform on behalf of an organization, you represent and warrant that you have the full power and authority to bind that organization to these Terms.
2. Description of the Platform
2.1 Platform Overview
Match n Fizz operates a talent-matching platform connecting qualified Virtual Assistants (“VAs” or “Candidates”) with U.S. law firms and other professional businesses (“Firms” or “Clients”). Our services include:
• A proprietary matching algorithm that evaluates compatibility based on factors including practice area expertise, software proficiency, communication preferences, experience, skills, personality traits, and other factors
• Comprehensive vetting and assessment of VA candidates
• Facilitation of introductions between matched Firms and VAs
• Access to matching services
2.2 Role as Intermediary
Important: Match n Fizz’s role is strictly limited to: (i) facilitating connections between Clients and VAs; and (ii) providing the Platform for such connections. Match n Fizz operates solely as an intermediary service provider and is not an employer, joint employer, co-employer, or agent of the VAs, nor does Match n Fizz have any employment or contractual relationship with VAs. Match n Fizz expressly disclaims any supervision, control, direction, or management over services or VAs once matched, and does not exercise control over the manner or means by which VAs perform services. Match n Fizz does not participate in, supervise, or have any responsibility for the actual performance of services by VAs. Match n Fizz makes no representations, warranties, or guarantees, whether express or implied, regarding the outcome, quality, timeliness, suitability, fitness for purpose, performance, professional competence, background, credentials, compliance with applicable laws or regulations, or any other aspect of services delivered by VAs to Clients. Clients acknowledge and agree that they are solely responsible for: (a) evaluating the suitability of any VA for their specific needs; (b) conducting any additional background checks, reference checks, or due diligence; (c) establishing the terms of any engagement with a VA; (d) supervising and managing the VA’s work; and (e) ensuring compliance with all applicable employment, labor, tax, immigration, and other laws.
2.3 AI Use Disclosure
By using the Platform, you acknowledge and expressly consent that Match n Fizz employs artificial intelligence technologies as part of the matching and assessment processes. You acknowledge and agree that: (a) AI systems may produce results that are not perfectly accurate and may contain errors, biases, or inaccuracies; (b) AI-generated outputs are probabilistic in nature and should not be relied upon as definitive or guaranteed; (c) Match n Fizz makes no warranties regarding the accuracy, completeness, reliability, suitability, or fitness for any particular purpose of AI-generated matches, assessments, or recommendations; (d) final decisions on candidate selection, hiring, and engagement remain solely with the Client, and Client assumes all responsibility and liability for such selection and hiring decisions; (e) Client is solely responsible for conducting independent evaluation, due diligence, interviews, background checks, and verification of any candidate’s qualifications, skills, experience, and suitability; and (f) Match n Fizz shall have no liability whatsoever for any hiring decisions, employment relationships, or outcomes resulting from AI-generated matches or assessments. Match n Fizz implements commercially reasonable security measures designed to ensure AI technologies comply with applicable data protection and privacy laws, but makes no guarantee of absolute security or compliance in all jurisdictions. You further acknowledge that AI technologies are subject to ongoing development and improvement, and Match n Fizz reserves the right to modify, update, or discontinue any AI features at any time without notice.
3. User Eligibility
To use the Platform, you must:
• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations
4. Account Registration and Security
4.1 Account Creation
To access the Platform’s matching features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
4.2 Account Security
Access to the Platform is strictly limited to the legal entity identified as the account holder. Users are prohibited from sharing their login credentials or granting access to any individual or entity outside of their organization. Any attempt to share access or allow unauthorized use is a violation of these Terms and may result in immediate suspension or termination of access to the Platform, along with any applicable legal remedies.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
4.3 User Access Restriction
Access to the Platform is strictly limited to the individual or legal entity identified as the account holder. Users are expressly prohibited from sharing login credentials or granting access to any unauthorized individuals or entities. Any violation of this provision shall constitute a material breach of these Terms and may result in immediate suspension or termination of access to the Platform without refund, along with pursuit of all applicable legal remedies, including but not limited to injunctive relief and recovery of damages and attorneys’ fees.
5. User Content
5.1 Content You Provide
By submitting content to the Platform (“User Content”), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for operating and improving the Platform and providing services to Clients.
5.2 Content Standards
User Content must not contain material that is unlawful, defamatory, obscene, harassing, or otherwise objectionable. We reserve the right to remove any User Content that violates these Terms or that we find objectionable in our sole discretion.
5.3 Accuracy
You represent and warrant that all User Content you provide is accurate, current, and complete. Providing false or misleading information may result in account termination and forfeiture of any fees paid.
6. Intellectual Property
6.1 Platform Ownership
All Platform materials, content, assessments, evaluation tools, software, technology, algorithms, methodologies, processes, templates, resources, communications, documentation, and any other materials or intellectual property provided by, developed by, or used in connection with Match n Fizz or the Platform (collectively, “Company IP”) are and shall remain the sole and exclusive property of Match n Fizz and its licensors. You acknowledge that Company IP constitutes valuable trade secrets and proprietary information.
6.2 Limited License
Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use Company IP solely for the purpose of participating on the Platform in accordance with these Terms. This license terminates automatically upon any termination or cessation of your participation on the Platform.
6.3 Restrictions
You shall not copy, reproduce, modify, create derivative works from, reverse engineer, decompile, disassemble, distribute, sell, license, sublicense, transfer, pledge, lease, rent, or otherwise exploit any Company IP, except as expressly permitted in writing by Match n Fizz. All right, title, and interest in and to Company IP, including all intellectual property rights therein, shall remain with Match n Fizz.
6.4 Trademarks
“Match n Fizz,” our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Match n Fizz or its affiliates. You may not use such marks without our prior written permission.
7. Confidentiality
You shall keep strictly confidential and shall not use, disclose, reproduce, distribute, or otherwise disseminate, directly or indirectly, any Confidential Information obtained through Match n Fizz, the Platform, any Candidate, or any Client.
“Confidential Information” includes, but is not limited to: (a) Candidate identities, contact information, and business requirements; (b) Company’s business operations, methods, processes, strategies, and business model; (c) Company’s internal processes, procedures, and workflows; (d) intake question content; (e) proprietary data, algorithms, and matching methodologies; and (f) any other information designated as confidential by Match n Fizz in writing.
This confidentiality obligation shall survive indefinitely following any termination or cessation of your participation on the Platform. You acknowledge that unauthorized disclosure or use of Confidential Information would cause irreparable harm to Company for which monetary damages would be inadequate, and Company shall be entitled to seek injunctive relief, and all other available remedies at law or in equity, including recovery of reasonable attorneys’ fees and costs.
8. Privacy and Data Protection
Match n Fizz collects and processes personal data for purposes of: (a) facilitating matches and placements; (b) improving our services; (c) conducting business analytics; (d) marketing (subject to opt-out); and (e) legal compliance. By using the Platform, you consent to such collection and processing.
As our Platform connects users across multiple countries, personal information may be transferred internationally. By using the Platform, you consent to such transfers. Please review our Privacy Policy at https://www.matchnfizz.com/privacypolicy for complete details.
9. Prohibited Conduct
You agree not to:
• Provide false, misleading, or inaccurate information
• Use the Platform for any unlawful purpose
• Harass, abuse, or harm other users
• Circumvent the Platform to avoid paying fees or bypass the matching process
• Attempt to reverse engineer or disassemble any aspect of the Platform
• Use automated means to access the Platform without permission
• Interfere with or disrupt the Platform’s operation
• Share login credentials with unauthorized parties
10. Disclaimers
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. MATCH N FIZZ EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, QUALITY, COMPLETENESS, TIMELINESS, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. MATCH N FIZZ MAKES NO WARRANTY THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, THAT ACCESS WILL BE UNINTERRUPTED OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.
MATCH N FIZZ MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE OUTCOME, QUALITY, PERFORMANCE, SUITABILITY, COMPETENCE, QUALIFICATIONS, BACKGROUND, CREDENTIALS, WORK PRODUCT, COMPLIANCE WITH LAWS, OR ANY OTHER ASPECT OF SERVICES DELIVERED BY VAs TO CLIENTS. MATCH N FIZZ DOES NOT GUARANTEE THAT ANY MATCH WILL RESULT IN A SUCCESSFUL WORKING RELATIONSHIP.
11. Limitation of Liability
EXCEPT FOR LIABILITIES ARISING FROM COMPANY’S WILLFUL MISCONDUCT OR FRAUD, MATCH N FIZZ’S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL LOSSES, DAMAGES, LIABILITIES, CLAIMS, ACTIONS, JUDGMENTS, SETTLEMENTS, AWARDS, PENALTIES, FINES, COSTS, OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO MATCH N FIZZ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL MATCH N FIZZ (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
You agree to indemnify, defend, and hold harmless Match n Fizz, its officers, directors, members, managers, employees, agents, contractors, licensors, service providers, and affiliates (collectively, “Indemnified Parties”) from and against any and all third-party and governmental claims, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising from or relating to:
• Your use of the Platform
• Your breach of these Terms
• Your violation of any third-party rights
• Any dispute, claim, or controversy related to, arising from, or between you and another Platform user, including but not limited to disputes with VAs or Clients
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of laws principles.
13.2 Exclusive Jurisdiction
Any claims or disputes arising from these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. You irrevocably submit to the personal jurisdiction of such courts and waive any objection based on venue or inconvenient forum.
13.3 Attorneys’ Fees
The prevailing party in any action arising from these Terms shall be entitled to recover reasonable attorneys’ fees and costs from the non-prevailing party.
14. Changes to Terms
Match n Fizz reserves the right to modify, update, or change these Terms at any time in its sole discretion, provided that such modifications shall not apply retroactively to services already provided or payments already made. Match n Fizz will provide you with at least thirty (30) days’ prior written notice of any material changes, which notice shall be provided via email to the address on file or by posting on the Platform with concurrent email notification.
Your continued use of the Platform following the expiration of such thirty (30) day notice period shall constitute your acceptance of the modified Terms. If you do not agree to the modified Terms, you may terminate your account by providing written notice prior to the expiration of the notice period, and such termination shall be effective as of the date the modifications would otherwise take effect. You shall remain obligated to pay for all services provided through the effective date of termination.
15. Termination
15.1 Termination by You
You may terminate your account at any time by contacting us at matchme@matchnfizz.com or using the account settings feature on the Platform. Termination does not relieve you of any obligations incurred prior to termination, including payment obligations and non-circumvention obligations.
15.2 Termination by Us
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will immediately cease.
15.3 Effect of Termination
Upon termination, all provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, non-circumvention obligations, and confidentiality obligations.
16. Force Majeure
including but not limited to: acts of God, flood, drought, earthquake, or other natural disasters; epidemic, pandemic, or other public health emergencies; terrorist attack, civil war, civil commotion or riots, war; nuclear, chemical or biological contamination; laws, regulations, or actions by governmental authorities; collapse of buildings, fire, explosion, or accident; interruption or failure of utility service; labor or trade disputes, strikes, industrial action or lockouts; or significant disruptions to telecommunications, internet services, or hosting facilities.
Upon occurrence of a Force Majeure Event, Match n Fizz shall: (i) promptly notify you in writing of the event and its expected duration; (ii) use commercially reasonable efforts to mitigate the effects; and (iii) resume performance as soon as reasonably practicable. Match n Fizz shall not be liable for any failure or delay in performance caused by a Force Majeure Event
17. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy and any other agreements incorporated by reference, constitute the complete and exclusive understanding between you and Match n Fizz regarding the Platform and supersede any and all prior agreements and understandings.
Severability. If any provision of these Terms is held to be invalid, illegal, void, or unenforceable, the remaining provisions shall remain in full force and effect. If the severing of an invalid provision would materially impact the economic or legal substance of these Terms, then these Terms will be modified to effectuate the original intent as closely as possible.
Waiver. No provision of these Terms may be waived except in a writing signed by Match n Fizz. A waiver of any term or provision shall not be construed as a waiver of any other term or provision, nor shall any waiver of any breach be deemed a waiver of any subsequent breach.
Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Match n Fizz may assign these Terms, in whole or in part, to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
Independent Contractors. The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, franchise, employment, or similar relationship between the parties. Neither party has the authority to bind the other party in any manner.
No Third-Party Beneficiaries. The provisions of these Terms are solely for the benefit of the parties and are not for the benefit of any other person. No other person shall have any right to enforce any rights or obligations under these Terms.
Notices. We may provide notices to you via email to the address associated with your account, through the Platform, or by other reasonable means. All notices to Match n Fizz must be in writing and shall be deemed effectively given: (i) upon personal delivery; (ii) when sent by confirmed electronic mail during normal business hours; (iii) five (5) days after having been sent by registered or certified mail, return receipt requested; or (iv) one (1) day after deposit with a nationally recognized overnight courier.
Construction. You acknowledge that you have had the opportunity to review these Terms, and you agree to all terms and conditions. The parties agree that the rule of construction that a contract be construed against the drafting party shall not be applied in interpreting these Terms.
18. Contact Information
Match n Fizz LLC
7901 4th ST N, Suite 300
St. Petersburg, FL 33702
Email: matchme@matchnfizz.com
Website: www.matchnfizz.com
Phone: (727) 609-3499 / (727) 609-FIZZ
PART II: ADDITIONAL TERMS FOR FIRMS
The following terms apply only to law firms and businesses (“Firms” or “Clients”) using the Platform to find and hire Virtual Assistants. These terms are in addition to Part I.
19. Firm Eligibility
Firms must be legitimate law firms or legal service providers duly organized and operating in the United States with all necessary licenses and registrations. By registering as a Firm, you represent that: (a) if you are an organization, you are validly existing and in good standing; and (b) the individual creating the account has authority to bind the organization.
20. Matching Process and Fees
20.1 How Matching Works
After submitting a job post for a specific job position, Company will use commercially reasonable efforts to present you with qualified candidates that meet your specified criteria. Firms may interview preferred candidates upon payment of a matching fee (“Match Fee”), which must be paid prior to interviews. Firms may interview multiple candidates for the same job position under one Match Fee. After interviews, the Client will have the option to confirm the match and place the VA with their firm (“Placement”).
20.2 VA Tier Fees
VA Tier Fees vary by the percentage of compatibility between the Client and the VA (highest to lowest):
• Fizzin’
• Sparklin’
• Bubblin’
Tier percentages may be modified at any time. The Client acknowledges that the Match Fee may not fully cover the VA’s Tier Fee, depending on the VA’s assigned tier. If the Client selects a VA for placement, the Client shall pay any difference between the Match Fee and the VA’s Tier Fee. Neither Match Fees nor VA Tier Fees represent direct payment to VAs. The Client shall make all payments to VAs directly.
20.3 Match Fee Refund
If the Client does not successfully match with any of the presented candidates following the interview process and has conducted interviews in good faith, Client may, at its sole option, either: (a) continue to interview additional candidates at no additional Match Fee, subject to candidate availability and Company’s sole discretion; or (b) receive a full refund of the Match Fee paid for that specific job position and terminate the matching process for that job position. If the Client shares any Contact Information (as defined herein) with the VA or solicits or attempts to solicit any Contact Information from the VA prior to officially matching through the Platform, the Client acknowledges that this constitutes circumvention, and the Match Fee will become immediately due and non-refundable. In addition, Client will be responsible for the payment of the difference between the Match Fee and the VAs Tier Fee.
21. Replacement Match
21.1 Eligibility
If you terminate a VA within ninety (90) days of Placement due to performance or suitability issues, or if the VA ceases services within that period (other than due to your breach), you are eligible for a Replacement Match.
21.2 Replacement Process / Debriefing Requirement
If you terminate a VA, Match n Fizz will make commercially reasonable efforts to provide replacement candidates at no additional cost, subject to candidate availability. However, if the replacement VA is in a different tier than the original VA, you will be responsible for paying the difference in the VA Tier Fee.
To receive a replacement VA, you must attend a debriefing call within five (5) business days after terminating the VA. If you fail to attend the debriefing call within this timeframe, you will forfeit your right to a replacement VA for that particular termination.
21.3 Re-Hire Restriction
Client shall not re-hire any VA that has been replaced for at least one (1) year following the termination or cessation of services of that VA. Failure to abide by this restriction shall constitute circumvention under these Terms.
22. Payment Terms
22.1 Payment Methods
All fees are payable in U.S. dollars via accepted payment methods. You authorize us to charge your payment method for all fees incurred.
22.2 No Chargeback
Firms acknowledge that all payments made under these Terms are final and non-refundable, except as expressly provided regarding Match Fee refunds. Client agree not to initiate any chargeback or reversal of payments made to Match n Fizz. In the event that a chargeback or payment reversal is initiated, Match n Fizz reserves the right to suspend or terminate access to the Platform immediately and to seek any remedies available at law or in equity, including reimbursement of any chargeback fees, costs, and expenses incurred, including legal fees. Client further agrees to indemnify and hold Match n Fizz harmless from any claims, damages, or liabilities resulting from any chargeback or reversal of payments, including reimbursement of attorney’s fees and costs incurred in enforcement of this clause.
22.3 VA Compensation
VAs keep 100% of their earnings. Match n Fizz does not take any percentage of VA compensation. All payment arrangements between Firms and VAs are made directly between those parties. Client is solely responsible for all payments to the VA for any and all services, including compensation, benefits, taxes, and any other amounts owed. Match n Fizz shall have no liability or responsibility for any payment disputes between Client and VA.
23. Non-Circumvention
23.1 Restriction Period for VAs not placed
During the term of your use of the Platform and for a period of twelve (12) months following termination or expiration, you, your shareholders, members, managers, officers, directors, employees, or agents agree not to, directly or indirectly, contact, solicit, communicate with, or attempt to work with any VA introduced, identified, or made known to you by Match n Fizz but who you decided not to place with you, except through the Platform and with Company’s prior express written authorization.
23.2 Contact Information Prohibition
Client agrees not to disclose or share any personal contact information (“Contact Information”) with any VA during interviews, application processes, or any communications until after a formal match has been completed through the Platform and Match n Fizz has provided written authorization for direct contact. Conversely, you agree not to solicit, request, or accept Contact Information from any VA during the same period.
“Contact Information” means any information that could enable direct communication, including but not limited to: (i) firm name; (ii) names (other than first name); (iii) email addresses; (iv) phone numbers; (v) physical addresses; (vi) website addresses; (vii) social media handles or profiles; or (viii) any other identifying information.
23.3 Liquidated Damages
If Client (or its representative) attempt to contact, negotiate, or enter into any agreement or arrangement directly with any VA or prospective VA—or otherwise circumvent or bypass the Platform—whether during the interview stage, after introduction, or at any time during the restricted period, you will be subject to liquidated damages in the amount of either (i) $10,000 per violation or (ii) 2x the applicable match fee per violation, whichever is greater. The parties acknowledge that this amount represents a reasonable pre-estimate of Company’s actual damages from such circumvention, including lost fees, administrative costs, harm to Company’s business relationships with VAs, and damage to Company’s business model, which damages would be difficult to calculate with precision. You may also be subject to permanent removal from the Platform.
23.4 Match Fee Forfeiture
Sharing or soliciting Contact Information before an official match makes the Match Fee immediately due and non-refundable.
24. Firm Responsibilities
As a Firm, you are responsible for:
• Providing accurate information about their firm, needs, and job requirements
• Complying with all applicable wage and hour laws, tax laws, and employment laws when engaging VAs
• Providing and maintaining all necessary software licenses for VAs
• Ensuring that any data shared with VAs is handled in compliance with applicable privacy laws
• Maintaining appropriate confidentiality agreements with VAs regarding client information
• Complying with professional responsibility rules regarding supervision of non-lawyer assistants
25. Firm-Specific Disclaimers
MATCH N FIZZ DOES NOT EMPLOY VAs AND IS NOT AN EMPLOYER, JOINT EMPLOYER, CO-EMPLOYER, OR AGENT OF ANY VA OR FIRM. VAs ARE INDEPENDENT CONTRACTORS. MATCH N FIZZ SHALL NOT BE LIABLE FOR ANY ACTS, OMISSIONS, ERRORS, NEGLIGENCE, MISCONDUCT, BREACH OF CONTRACT, OR NON-PERFORMANCE OF ANY VA OR ANY FIRM.
MATCH N FIZZ MAKES NO REPRESENTATIONS REGARDING VA HARDWARE, EQUIPMENT, OR INTERNET CONNECTIVITY.
YOU IRREVOCABLY WAIVE AND RELEASE ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING ATTORNEYS’ FEES) AGAINST MATCH N FIZZ, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS ARISING FROM OR RELATED TO VA SERVICES, VA CONDUCT, FIRM CONDUCT, THE MATCHING PROCESS, OR ANY RELATIONSHIP BETWEEN YOU AND ANY VA OR FIRM INTRODUCED THROUGH THE PLATFORM.
26. Matching Algorithm
OUR MATCHING ALGORITHM PROVIDES COMPATIBILITY ASSESSMENTS BASED ON AVAILABLE DATA. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF COMPATIBILITY SCORES, ASSESSMENTS, OR RECOMMENDATIONS, OR THAT ANY MATCH WILL RESULT IN A SUCCESSFUL WORKING RELATIONSHIP. MATCHING DECISIONS SHOULD NOT BE SOLELY RELIED UPON AND USERS SHOULD CONDUCT THEIR OWN INDEPENDENT DUE DILIGENCE, VERIFICATION, AND EVALUATION. MATCH N FIZZ EXPRESSLY DISCLAIMS ANY LIABILITY FOR DECISIONS MADE IN RELIANCE ON THE MATCHING ALGORITHM OR ANY INFORMATION PROVIDED THROUGH THE PLATFORM.
27. Firm-Specific Indemnification
In addition to Section 12, Firms specifically agree to indemnify, defend, and hold harmless Match n Fizz, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and costs) arising from or related to:
• Claims by VAs for non-payment or labor law violations
• Claims arising from work provided by VAs
• Software licensing issues or claims
• Chargebacks or payment reversals
Match n Fizz reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with Match n Fizz in the defense of any such claim. You may not settle any claim subject to this indemnification obligation without Match n Fizz’s prior written consent. This indemnification obligation shall survive termination of these Terms and your use of the Platform.
PART III: ADDITIONAL TERMS FOR VIRTUAL ASSISTANTS
The following terms apply only to Virtual Assistants (“VAs” or “Candidates”) seeking placement through the Platform. These terms are in addition to Part I.
28. VA Eligibility
28.1 Approved Regions
VAs must be located in regions approved by Match n Fizz, currently including:
• Latin America: Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Venezuela, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Paraguay, Brazil
• Caribbean: Jamaica, Trinidad & Tobago, Barbados, Bahamas, Dominican Republic, Puerto Rico
• Europe: France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, Norway
• Asia-Pacific: Philippines, India
• Africa (select countries): South Africa, Kenya, Nigeria, Ghana, Rwanda, Uganda, Botswana, Namibia, Zimbabwe
28.2 Excluded Regions
VAs may not be located in countries subject to U.S. economic sanctions, including: Central African Republic, Democratic Republic of the Congo, Côte d’Ivoire, Eritrea, Libya, Liberia, Mali, Somalia, Sudan, South Sudan, and any other sanctioned jurisdictions.
29. Assessment Integrity
29.1 Honest Completion
VA agrees to complete all assessments, tests, and evaluations honestly and without external assistance, AI tools, or other unauthorized resources unless expressly permitted. Assessment results directly impact your match compatibility and placement opportunities.
29.2 Consequences of Dishonesty
Providing false, misleading, or artificially enhanced assessment responses may result in:
• Immediate account termination
• Permanent ban from the Platform
• Notification to any Firms you have been introduced to
• Liability for damages caused by misrepresentation
29.3 Discretionary Removal
Match N Fizz reserves the absolute right, at its sole discretion, to approve, deny, suspend, or permanently remove any VA from its platform at any time and for any reason, with or without notice.
30. Profile Accuracy
VA represents, warrants, and covenants that all information provided to Company in your profile-including without limitation skills, experience, education, certifications, work history, personal details, professional experience, educational background, references, and documentation (including résumés, identification, certifications, licenses, and any other materials)—is and shall remain true, accurate, current, complete, and not misleading in any respect. VA agrees to promptly update your profile and notify Company of any material changes to such information. VA acknowledges that Company and its Clients (including Firms) will rely on the accuracy of this information in making business decisions. Providing false, misleading, or materially incomplete information, or misrepresentation of qualifications, constitutes a material breach of this Agreement and may result in immediate account termination, removal from the Platform and active matches, permanent disqualification, and potential legal action for damages incurred by Company or its Clients as a result of such misrepresentation.
31. Independent Contractor Status
VA acknowledges and agrees that it is an independent contractor, not an employee of Match n Fizz or any Firm you are matched with through the Platform (unless such Firm specifically states otherwise in writing). As an independent contractor:
• You are solely responsible for your own taxes, insurance, and benefits
• You are not entitled to employee benefits from Match n Fizz or Firms
• You control the manner and means of performing your services
• You are responsible for compliance with all applicable laws in your jurisdiction
32. VA Non-Circumvention
32.1 Platform-Only Communication
During the matching and interview process, VA agrees to communicate with potential Firms only through the Platform until Match n Fizz provides written authorization for direct contact following a completed match.
32.2 Contact Information Prohibition
VA agrees not to share your personal Contact Information (including full name, email, phone, address, social media) with any Firm during interviews or before an official match. You also agree not to solicit Contact Information from Firms during this period. Doing so may result in termination of your access to the Platform.
32.3 Post-Match Restriction
For twelve (12) months after any introduction to a Firm through the Platform (the “Restriction Period”), VA agrees not to enter into any direct or indirect arrangement, agreement, or engagement with that Firm except through a completed Match n Fizz placement facilitated through the Platform. This restriction applies to all forms of engagement including but not limited to employment, independent contractor relationships, consulting arrangements, or any other business relationship. VA acknowledges that this restriction is reasonable in scope, duration, and geographic area (worldwide, as the Platform operates globally) and is necessary to protect Match n Fizz’s legitimate business interests in its confidential matching algorithms, Firm relationships, and business model. VA further acknowledges that VA has received adequate consideration for this restriction through access to the Platform and introduction opportunities. This restriction applies to all forms of engagement including but not limited to employment, independent contractor relationships, consulting arrangements, or any other business relationship.
32.4 Consequences of Circumvention
Circumventing the Platform may result in:
• Immediate account termination
• Permanent ban from the Platform
• Liability for liquidated damages equal to the greater of (i) two times the Match Fees that would have been payable to Match n Fizz for such engagement, or (ii) $10,000, plus Match n Fizz’s reasonable attorneys’ fees and costs incurred in enforcing this provision
33. VA Responsibilities
As a VA, you are responsible for:
• Providing accurate information about your skills, experience, and availability
• Completing all assessments honestly
• Responding promptly to interview requests and communications
• Maintaining reliable internet connectivity and appropriate equipment
• Complying with all applicable tax laws in your jurisdiction
• Maintaining strict confidentiality of all Firm and client information
• Performing services with professionalism and due care
• Using only properly licensed software in your work
VA agrees to maintain a professional demeanor and conduct at all times during interviews, communications, and assignments obtained through the Platform. This includes but is not limited to: (a) responding promptly to communications from Firm; (b) being punctual for scheduled meetings and interviews; (c) using professional and respectful language; (d) maintaining appropriate professional boundaries; and (e) complying with all reasonable professional standards and Firm requirements. Failure to maintain professional standards may result in removal from the Platform.
34. Payment Expectations
34.1 Direct Payment
VA keeps 100% of VA’s earnings from services provided to Firms. Match n Fizz does not take any percentage of VA’s compensation from Firms. All payment arrangements are made directly between VA and the Firm. Match n Fizz is not a party to these payment arrangements and has no responsibility or liability for ensuring, guaranteeing, or facilitating payment. VA acknowledges and agrees that Match n Fizz has no obligation to pursue collection, mediate disputes, or take any action regarding payment issues between VA and any Firm.
34.2 No Match n Fizz Liability
Match n Fizz has no liability whatsoever for payment disputes, non-payment, late payment, or any other payment-related issues between VA and Firms. VA is solely and exclusively responsible for negotiating compensation terms, payment schedules, invoicing procedures, and collecting payment directly from Firms. VA waives any and all claims against Match n Fizz related to payment issues with Firms.
34.3 No Platform Fees
Match n Fizz does not charge VAs any fees for using the Platform, being matched, or maintaining a profile.
35. VA-Specific Disclaimers
MATCH N FIZZ DOES NOT GUARANTEE, WARRANT, OR REPRESENT THAT VA WILL OBTAIN PLACEMENT, MATCH SUCCESS, INTERVIEWS, OR ANY MINIMUM AMOUNT OF WORK, INCOME, OR OPPORTUNITIES. THE PLATFORM IS A MATCHING SERVICE ONLY AND MATCH N FIZZ MAKES NO REPRESENTATIONS REGARDING THE QUALITY, SUITABILITY, OR AVAILABILITY OF FIRMS OR OPPORTUNITIES. VA’S SUCCESS DEPENDS ENTIRELY ON VA’S OWN QUALIFICATIONS, EFFORTS, AND MARKET CONDITIONS.
MATCH N FIZZ IS NOT RESPONSIBLE FOR THE CONDUCT, PAYMENT PRACTICES, OR COMPLIANCE OF ANY FIRM. VA IS SOLELY RESPONSIBLE FOR NEGOTIATING, DOCUMENTING, AND ENFORCING VA’S OWN TERMS WITH THE FIRMS. VA ACKNOWLEDGES THAT MATCH N FIZZ IS NOT A PARTY TO ANY AGREEMENT BETWEEN VA AND ANY FIRM AND HAS NO OBLIGATION TO INTERVENE IN ANY DISPUTE BETWEEN VA AND ANY FIRM.
MATCH N FIZZ MAKES NO REPRESENTATIONS REGARDING WORK AVAILABILITY, CONTINUITY OF ENGAGEMENTS, OR SUITABILITY OF ANY FIRM FOR YOUR NEEDS.
36. VA-Specific Indemnification
In addition to Section 12, VA specifically agrees to indemnify, defend, and hold harmless Match n Fizz, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and costs) arising from or related to:
• Claims arising from your services to any Firm
• Claims arising from misrepresentation of your qualifications
• Claims related to your tax compliance or independent contractor status
• Claims related to software licensing issues in your work
• Claims arising from breach of confidentiality
Match n Fizz reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with Match n Fizz in the defense of any such claim. You may not settle any claim subject to this indemnification obligation without Match n Fizz’s prior written consent. This indemnification obligation shall survive termination of these Terms and your use of the Platform.
37. Post Match Obligations
If VA is matched and hired by a Firm through the Platform and either VA or the Firm terminates the engagement within ninety (90) days of the commencement of services, VA agrees to participate in good faith in a debriefing meeting with Match n Fizz within five (5) business days of such termination. The debriefing meeting may be conducted via video conference or telephone. Failure to participate in the debriefing meeting without good cause (as determined by Match n Fizz in its sole discretion) may result in immediate suspension or termination of VA’s access to the Platform.
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By using Match n Fizz, you acknowledge that you have read, understood, and expressly agree to be bound by these Terms of Use, including the Universal Terms (Part I) and the additional terms applicable to your user type (Part II for Firms, Part III for VAs).
Find your fizz. ✨